Fairmont Hotels - I Have to tell you....

I love it when a bad situation transforms into a great situation.

When visiting Vancouver in February we spent a night at the lovely Fairmont Pacific Rim Hotel.
And.... we dined at the well-known restaurant, Oru.

The hotel is outstanding. It has everything..... beautiful surroundings, gorgeous decor,

outstanding staff, well-appointed rooms.... oh yes, believe me
 this hotel is definitely 5 star all the way.

The only hiccup on that night was the restaurant.

On that particular evening.... there they were, trying out a new menu.

It happens, right?

And we were unfortunately the unlucky clients that did not get the better end of what was perhaps a test run....

so to speak.

but, here is the part that I want to shout from the rooftop.... I really do!

although our roof is a little too steep so maybe not really from our rooftop...

When they, the staff,
 the manager in fact
realized how poor our evening turned out they went over the top
to turn things around and make it all right...

 

Oh yes, we just got back from a weekend at another fantastic hotel in the Fairmont chain

and were treated like royalty...
.at least I imagine that is how royalty are treated?

and all because of one restaurant manager at the Oru who felt

it necessary to make us Queen and King for a night...

to make up for that 1 evening at their fine hotel when they were trying out their new menu!

Oh yes, we are thankful and yes we would go back to the Oru as soon as possible

because

you know what .... new menus happen... but caring staff don't always happen
certainly not

the way they do with Fairmont Hotels.

and no I am not getting any money to write this.....  just me talkin', letting you all know.

that's it..... really it is.
P.S. Thanks Darryl.

À Bientôt